Returns and Refunds

RETURNS AND REFUNDS POLICY

PURELONAVI

We want you to love your PURELONAVI travel accessories. If something is not quite right, this page explains how returns, refunds and exchanges work.

YOUR RIGHT TO CANCEL

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day you receive your goods, without giving a reason.

To cancel, simply let us know within those 14 days by emailing info@purelonavi.com with your order number. You then have a further 14 days from the day you tell us to send the items back to us.

BEFORE YOU RETURN AN ITEM

Keep the packaging: please keep the original packaging until you are sure you want to keep your item.

Handle with care: you are welcome to inspect your item as you would in a shop, but please do not use it, write in it or put personal belongings in it if you think you may return it. Leather can easily pick up marks and creases.

Check the details: if you have a question about size, capacity or features before ordering, contact us at info@purelonavi.com and we will gladly help.

CONDITION OF RETURNED ITEMS

Items should be returned unused, in their original condition and packaging, with all tags and inserts included. If an item has been used or handled more than necessary to inspect it, we may reduce your refund to reflect the loss in value.

ITEMS WE CANNOT ACCEPT FOR RETURN

Items that have been personalised, monogrammed or made to your own specifications cannot be returned unless they are faulty.

HOW TO START A RETURN

1. Email us at info@purelonavi.com with your order number and the items you would like to return.
2. We will reply with the return address and instructions.
3. Pack your items securely and include your order number or delivery note inside the parcel.
4. Send your parcel back to us. We recommend using a tracked service and keeping your proof of postage, as we cannot be responsible for returns that do not reach us.

Please send each order back as a separate return.

RETURN SHIPPING COSTS

If you are returning an item because you changed your mind, the cost of sending it back to us is your responsibility. If your item is faulty, damaged or not as described, we will cover the return costs.

REFUNDS

Once we receive your return, we will check it and let you know by email. Returns are usually checked within 3 to 6 business days of arriving with us.

Your refund will be issued within 14 days of us receiving the items back, or within 14 days of you providing proof that you have sent them, whichever is sooner. Refunds are made to your original payment method and include the standard delivery cost of your original order. If you chose Insured Express Shipping, we will refund the cost of the free standard option, which means the £2.95 express charge is not refunded unless the item was faulty.

Depending on your bank or card provider, it may take a few extra days for the refund to show in your account. If you have not received your refund after this time, please contact us at info@purelonavi.com.

STORE CREDIT

If you prefer, we can issue store credit instead of a refund. Just let us know when you request your return.

EXCHANGES

If you would like a different colour or style, contact us with your order number and we will arrange an exchange, subject to availability. If the item you want is not available, we will offer you a full refund instead.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged or is not what you ordered, please email us at info@purelonavi.com as soon as possible with your order number, a short description of the issue and a photo. We will offer a replacement, repair or refund and cover any return shipping.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. Under the Act, you are entitled to a full refund for faulty items within 30 days of delivery, and you may be entitled to a repair, replacement or partial refund after that period.

Please remember that leather is a natural material. Small variations in grain, colour and texture are part of its character and are not considered faults.

NEED HELP?

If you have any questions about returns or refunds, we are here to help:

Email: info@purelonavi.com
Phone: +44 7529 742845

TRENDZZ LTD, trading as PURELONAVI
Office 338, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United Kingdom